Our Commitment to Excellence
Ubertec is committed to providing premium service and technical excellence.
- We act ethically and with integrity toward customers, co-workers, service provider and Apple.
- We acknowledge our diversity, talents and interests.
- We always put our customers first and provide a warm welcome to all.
- We empathetically engage our customers while solving their challenges.
- We seek to develop relationships with our customers by inviting them to return to our store.
- We strive to inspire and excite our customers with every visit so that our store is a happy place to shop, to learn, to create, to get help and to revisit.
Our Daily Commitment
- We respect our customers' time and deliver all repair transactions in a timely, personalised and efficient manner.
- We always make certain our customers know what to expect.
- We treat our customers with a sense of empathy, professionalism and urgency.
- We value every customer problem as an opportunity to excel. We listen and respond immediately to all feedback, taking initiative to make it right.
- We exceed customers' expectations by offering proper diagnosis, reliable repairs and fast turnaround.
- We maintain a neat, clean and organised store according to Apple's standards.
- We are up to date on Apple technology and conduct repairs using certified technicians.
- We earn trust by recommending relevant solutions that meet our customers' needs and goals.
- We welcome all customers with a smile, a helping hand and personal attention.
- We encourage open dialogue with our people an dcustomesr to share ideas about improving our stores, our processes and performances.
- We embrace and seek favourably of our coworkers, resellers, service providers, third-party partners and Apple.
Visit Ubertec to receive hardware service, software support, and professional advice for the following Apple devices:
- MacBook Air
- MacBook Pro
- Mac Pro
- Mac mini