Prepare Before Service
Back up your data
If you are unsure on how-to or unable to do this, please discuss with us when booking the item in. All phones (other than battery repairs) are required to be restored when we service these.
iPhone Back up https://support.apple.com/en-n...
Back up Mac https://support.apple.com/en-n...
Turn off Find my on my device (below 26)
Turn off Find My on your devices and items - Apple Support (NZ)
Turn on Ready for Repair: (27 and higher)
How to use Ready for Repair or Trade In - Apple Support (NZ)
Turn off Find my iPhone stolen device protection
https://support.apple.com/en-us/HT212510
Notify us if there has been a third party repair done to your item with non-Apple parts, or if any liquid has penetrated the device.
A proof of purchase is required for all warranty Beats headphone repairs.
How to get your iPhone ready for service or trade in
If possible, update your device to the latest update, as this will make any repairs quicker
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Create an account
Create a personal or business account to receive special rates and make checkout a breeze.
