Service Request

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Product description

  • Please include a claim number if your product is covered by an extended warranty or insurance.

  • Please be Specific

Terms of Service

I authorise Übertec Limited ("Ubertec") to carry out all necessary repairs on, and data transfers from, the equipment identified in the accompanying schedule ("the equipment").

  1. I have authority to instruct Übertec to service the equipment (and associated software) identified in the accompanying schedule.
  2. Übertec, while taking all reasonable care in performing the diagnosis, repairs, upgrades or data transfers is not liable for any accidental loss or damage suffered as a result of the dissemination or loss of data.
  3. Übertec is not responsible for backing up the data on the equipment.
  4. All data on iOS based devices (for example iPods, iPhones, iPads) is erased when Ubertec carries out equipment diagnosis. Consequently, all data, except the operating system, must be backed up on iTunes, iCloud or by other means prior to service.
  5. Diagnosing and/or attempting a repair may uncover new faults, or aggravate existing faults, which limits the functionality of the equipment or renders it non-operational.
  6. Übertec is not liable for any loss or damage incurred as a result of any loss of equipment functionality, including a total equipment failure and/or software loss.
  7. Service parts or products are new or equivalent to new in performance and reliability.
  8. If the equipment and any associated software is not collected from Übertec within 3 (three) months of the service being completed it will be assumed that the equipment has been abandoned and it will either be disposed of or sold to recover any outstanding charges.
  9. In the event of theft, fire, flood or other loss outside Übertec’s control all risk is the owners.
  10. Übertec is not liable for the consequences of any data left on the equipment being provided to the manufacturer, distributor or a repair agent.
  11. A diagnostic fee applies to all non-warranty service requests, even if no repair is undertaken. A diagnostic fee will be charged even if Übertec is unable to recreate the specified fault, i.e. no fault is found.
  12. If the equipment is within the warranty period but the fault identified is not covered by the equipment’s warranty, as determined by the non-warranty criteria, a diagnostic fee still applies.
  13. The requested personal information (name, address, telephone number and email address) are necessary to proceed with the request for service. If service is requested pursuant to a third party service obligation, such information will be transferred to the third party for verification and quality purposes, including confirming the service transaction and submitting a customer survey. By agreeing to these terms you consent to this transfer and the use by the third party for this purpose.
  14. A diagnostic fee of $50 - iPhone & accessories, $90 - Mac devices applies to all repairs not covered by the Manufacturer’s warranty*.
  15. Übertec charges an hourly rate of $180 incl. GST for the service of computer software and computer hardware after the initial diagnosis has been performed. The service fee is billed in 15-minute intervals, to the nearest interval, after the first hour.

* Non-warranty criteria:

  • Übertec or the Apple mail in facility have performed hardware diagnostic tests and the reported symptoms cannot to be reproduced
  • Data Backup and/or recovery
  • Symptoms are caused by a software issue/configuration.
  • Damage caused by use of non-Apple products.
  • Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
  • Damage caused by operating the product outside the permitted or intended uses described by the manufacturer.
  • Damage caused by service (including upgrades and expansion) performed by anyone who is not a representative of apple or an Apple Authorised service provider.
  • A product or part that has been modified to significantly alter functionality or capability without the written permission of Apple.
  • Consumable parts, such as batteries (unless damage has occurred due to a defect in materials or workmanship).
  • If any serial number has been removed or defaced.


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