AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to the service fee listed below.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.

Theft or loss fee: $279

AppleCare+ for iPhone provides up to two years of expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection. Each incident is subject to a service fee of NZ$49 for screen or back glass damage, or NZ$169 for other accidental damage. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com. Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law.

One stop for expert service and support

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

• Direct access to Apple experts by chat or phone

• 24/7 priority access through getsupport.apple.com

• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for repairs

Additional hardware coverage

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes the following:

• Your iPhone
• The battery
• Included cable
• Unlimited incidents of accidental damage protection, each subject to a service fee of NZ$49 for screen or back glass damage, or NZ$169 for other accidental damage.

Software support included

With AppleCare+ for iPhone, Apple experts can help troubleshoot:

• Using iOS and iCloud
• Connecting to wireless networks
• Questions about FaceTime, Mail, Safari and other Apple-branded iPhone apps

For further details, please see:https://www.apple.com/nz/support/products/iphone/

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